Privacy Policy

The controller responsible for data processing is RELYAN SA, Viale Stefano Franscini 3, 6900 Lugano, email info@relyan.ch.

If you have any questions about data protection or wish to exercise your rights, please contact us at the email address above.

Browsing data: when you visit the website, the server automatically records technical data such as your IP address, the date and time of the request, the page visited, your browser and your operating system. This data is used to ensure the operation and security of the website.

Data you provide: when you complete a form (contact request, valuation request, viewing appointment), we process the data you enter, such as your first and last name, telephone number, email address, your message and information about the property you are interested in or wish to sell.

Data relating to mandates: in the context of an advisory, sale or purchase mandate, we may process further data required for the transaction, such as documents relating to the property, financial information and identification data required by law.

We process data in order to respond to your enquiries, organise viewings and valuations, carry out the mandates entrusted to us, comply with legal obligations (for example retention and due diligence obligations), ensure the security of the website and, with your consent, analyse its use in aggregated form.

For visitors to whom the GDPR applies, the legal bases are: the performance of a contract or of pre-contractual measures (Art. 6(1)(b) GDPR), compliance with legal obligations (Art. 6(1)(c)), our legitimate interest in the secure operation of the website and in managing client relationships (Art. 6(1)(f)) and consent for statistics and external content (Art. 6(1)(a)).

The website uses necessary technical cookies and, only with your consent, statistical cookies from Google Analytics and maps from Google Maps. Details are set out in the Cookie Policy. You can change or withdraw your consent at any time via the “Cookie settings” link at the bottom of every page.

Google Analytics is a service provided by Google Ireland Limited (Ireland) and Google LLC (United States). We have configured the service so that IP addresses are not stored and the data is not used for advertising purposes.

Spam protection: the website's forms are protected by Google reCAPTCHA v3, a service provided by Google Ireland Limited (Ireland) and Google LLC (United States). When you start filling in a form, reCAPTCHA is loaded and analyses technical data (such as your IP address, browser information and interactions with the page) in order to distinguish genuine enquiries from automated submissions. This processing is based on our legitimate interest in protecting the website and our services from abuse (Art. 6(1)(f) GDPR). Google's Privacy Policy and Terms of Service apply.

Location search: when you type in the “Location” field of the property search, the text entered is sent by your browser to the Swiss Confederation's geographic search service (geo.admin.ch, Federal Office of Topography swisstopo) in order to suggest Swiss municipalities. The service does not set cookies; only the text typed and the technical data of the request are transmitted.

Your data is accessible only to those employees of RELYAN SA who need it to perform their duties. We may disclose it to third parties to the extent necessary for the transaction, for example to notaries, banks, partner legal and tax advisers or prospective buyers and sellers, always limited to what is necessary and, where required, with your agreement.

We also use service providers who process data on our behalf, in particular for hosting the website and the database (Infomaniak Network SA, with data centres in Switzerland), for sending notification emails (SMTP2GO Ltd, New Zealand, via servers in the European Union), for website statistics and for the spam protection of the forms. These providers are contractually bound to confidentiality and data protection.

We do not sell or transfer personal data to third parties for marketing purposes.

Data collected through the website is stored in Switzerland. Emails sent from the website's forms are transmitted via SMTP2GO, whose servers are located in the European Union and whose registered office is in New Zealand: both are recognised by the Federal Council as ensuring an adequate level of data protection. Google may also process data in the United States: for statistics and maps only with your consent, for the spam protection of the forms (reCAPTCHA) when you use a form. Such transfers take place on the basis of the Swiss-U.S. Data Privacy Framework, to which Google LLC has acceded, or of standard contractual clauses recognised by the Federal Data Protection and Information Commissioner (FDPIC).

We retain data only for as long as necessary for the purposes for which it was collected. Enquiries that do not lead to a mandate are deleted after two years at the latest. Documents relating to mandates are retained for the period required by statutory obligations, as a rule ten years. Browsing data recorded by the server is deleted after a short period, normally within 30 days. Statistical data from Google Analytics is retained for a maximum of 14 months.

We take appropriate technical and organisational measures to protect data against unauthorised access, loss or manipulation: encrypted connections (HTTPS), access restricted to authorised staff with protected passwords, servers in Switzerland and regular backups. Confidentiality is an integral part of our service.

Within the limits provided by law, you have the right to request information about the data concerning you, to have it corrected or deleted, to object to or restrict its processing, to receive the data you have provided to us in a commonly used format and to withdraw any consent given at any time, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise these rights, please write to us at info@relyan.ch. We may ask you for an identity document in order to verify your request. You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) or, if you reside in the EU, with the supervisory authority of your country.

We may update this privacy policy at any time, in particular in the event of changes to the website or to the law. The version published on this page shall prevail.